Payment Security: Fraud Prevention and Email Disclaimer Notice

Important notice regarding payments, bank account details and fraud prevention.

AIICO Insurance Plc is committed to protecting its customers, brokers, vendors, service providers, business partners and other stakeholders against payment fraud, phishing attacks, business email compromise schemes and other forms of financial crime. To this end, we maintain an unwavering commitment to robust information security, proactive fraud prevention and strict payment verification controls. This notice is designed to assist our customers and stakeholders in identifying and mitigating the fraud risks associated with electronic communications and payment transactions.

Verification of Payment Instructions

AIICO Insurance Plc will not communicate the introduction, amendment, replacement or change of its bank account details solely through email, telephone calls, text messages, instant messaging applications, social media platforms or any other informal communication channel.

Any communication relating to payment instructions, remittance details, settlement accounts or banking information must be independently verified through the prescribed communication channel: This email address is being protected from spambots. You need JavaScript enabled to view it. before any payment is made.

Accordingly, no recipient should rely solely on an email, letter, telephone call or other communication purporting to provide or amend payment instructions without first completing an independent verification process through AIICO Insurance Plc's designated contact channels.

Official Communication Channels

AIICO Insurance Plc conducts its electronic correspondence exclusively through its official email domain: @aiicoplc.com. Any communication received from any other domain and purporting to originate from, represent or act on behalf of AIICO Insurance Plc should be treated as suspicious and independently verified before any action is taken.

Where verification is required, recipients should contact the Company's designated representatives using the contact details published on AIICO Insurance Plc's official website or through such other verification channels as may be communicated by the Company from time to time.

Fraud, Phishing and Business Email Compromise

Cybercriminals frequently impersonate legitimate organizations through fraudulent emails, fake invoices, altered payment instructions, spoofed email addresses and other deceptive means designed to redirect payments to unauthorized accounts.

Recipients are therefore advised to exercise caution and immediately report to the prescribed communication channel This email address is being protected from spambots. You need JavaScript enabled to view it. any communication that:

• Requests a change of bank account details.
• Introduces a new beneficiary account.
• Requests urgent or unusual payment arrangements.
• Seeks confidential financial information.
• Contains inconsistent payment instructions.
• Originates from an unfamiliar email address or domain.
• Otherwise appears suspicious or inconsistent with previous communications.

No payment should be made where there is any uncertainty regarding the authenticity of payment instructions until such instructions have been independently verified through This email address is being protected from spambots. You need JavaScript enabled to view it. .

Any suspected fraud, phishing attempt or suspicious payment instruction should be reported immediately via This email address is being protected from spambots. You need JavaScript enabled to view it. .

Responsibility for Verification

The responsibility for verifying payment instructions rests with the party making the payment. Recipients are expected to undertake reasonable verification steps before remitting funds.

AIICO Insurance Plc shall not be liable for any loss, damage, expense, claim or liability arising from payments made to unauthorized accounts or in reliance upon fraudulent, altered, intercepted or otherwise unauthorized payment instructions that were not independently verified through This email address is being protected from spambots. You need JavaScript enabled to view it. .

Confidentiality and Privilege

Any email, document, attachment or communication issued by AIICO Insurance Plc is intended solely for the use of the individual or entity to whom it is addressed and may contain confidential, proprietary, commercially sensitive and/or legally privileged information.

If you are not the intended recipient, you are hereby notified that any review, disclosure, dissemination, distribution, copying, use or reliance upon the contents of such communication is strictly prohibited. If you have received a communication in error, please notify the sender immediately, permanently delete the communication and destroy all copies in your possession.

Email Security and Transmission Risk

While AIICO Insurance Plc takes reasonable measures to protect its electronic communications, email transmission over the internet is not completely secure and may be subject to interception, corruption, alteration, delay, loss, unauthorized access or transmission errors.

Although AIICO Insurance Plc implements reasonable security measures to protect its electronic communications, recipients should be aware that electronic transmission over the internet may be subject to risks beyond the Company's control, including interception, delay, alteration or malicious activity.

Recipients are responsible for carrying out their own virus, malware and security checks on all emails, attachments and electronic communications received from any source. AIICO Insurance Plc shall not be liable for any loss or damage arising from the transmission, receipt or use of electronic communications, including any damage caused by malicious software or cybersecurity incidents beyond its reasonable control.