We are looking for a detail-oriented underwriting manager who is able to take initiative, co-ordinate the activities of the team and provide direction for the team. The job requires efficiency and effectiveness in order to meet agreed turnaround times. The individual must be able to motivate the team to achieve optimization of resources. Among other things, the role will be required to interface with agents, and partners with a view to providing the necessary supports for them to meet the expectations of their numerous clients/prospect.

Role Complexity

• The role would require an individual with analytical skills who would be able to assess a risk and determine whether it should be insurable and at what terms and conditions.
• The role is expected to provide leadership for the Alternate Channels Team and chart a course for resources optimization and underwriting excellence.
• The role is also expected to liaise with agents as occasions demand and assist them in facilitating fruitful engagements with their clients/prospects on relevant insurance covers.
• Carry out pre-renewal review of risks and communicating the renewal terms to the client through the agent. In the same vein, the role is expected to flag any risk that has been value eroding for the business.
• The role requires an honest leader who is able to earn the trust of the team and demonstrate empathy and commitment to the team and the numerous agents who will require his/her professional inputs in their day-to-date engagements with their numerous clientele.
• Ensure proper engagement with our foreign partners in respect of the various referral risks before and during onboarding of new risks and renewal of existing risks as the situation demands.

Functions & Responsibilities

• Preparation of quotations after reviewing a new proposal from client.
• Developing and maintaining strong relationship and credibility with the sales force/agents in order to enhance their ability to service their customers well.
• Ensure that all underwriting records and files of clients are updated every time.
• Ensure that all policies with loss ratio above 50% are escalated to higher authorities for decisions 2 months before renewal.
• Ensure that all the risks onboarded/renewed are done in compliance with the company’s KYC Regulation.
• Ensure that all fire, motor and engineering risks in line with the organization’s policy are sent to the risk management and survey team for inspection and follow done until survey is done, and risk improvements recommendations communicated to the insured.
• Ensure debit notes are issued and receipts obtained in respect of all new and renewal transactions within 48 hours.
• Acknowledge all mails and diarize for follow up within 2 hours
• Deliver endorsements in respect of all policy alterations and renewals within 24 hours.
• Deliver policy document within 48 hours.
• Ensure proper engagement with our foreign partners in respect of the various referral risks before and during onboarding of new risks and renewal of existing risks as the situation demands.
• Ensure that for every risk on boarded, risk profiling is done and checked by the Sanction Desk and copy put in the underwriting file.
• Provide leadership for the team and ensure optimal use of all resources.
• Handle complaints from agents and walk in clients to facilitate their immediate resolution.
• Liaise with other units and departments whose deliverables can impact on the team’s ability to deliver excellence service in order to bring about smooth working relationship with such teams.
• Any other functions as deemed necessary by the head of underwriting

Core Competencies

• Interpersonal and good communication skills.
• Time management skills.
• Ability to solve problem.
• Ability to work with little or no supervision.
• A self-starter and self-motivator who can inspire others to excellence.
• Ability to adapt to new environment.

Functional Competencies

• Skilled in the use of Microsoft words, power point and excel.
• Good underwriting skills.
• Good analytical skills.

Qualifications

• At least 6 years working experience as an underwriter.
• BSc/HND in any field.
• A master’s degree would be an added advantage.
• Associate Member, Chartered Insurance Institute of Nigeria.

We are looking for a detail-oriented underwriter who is able to take initiative and work well with others as a team. The job requires efficiency and effectiveness in order to meet agreed turnaround times. Among other things, the role will be required to interface with brokers and marketers regularly as part of the effort to ensure that excellent services are delivered by the team at all times.

Role Complexity

• The role would require an individual with that is smart, intelligent and willing at all times to collaborate with the team to achieve results.
• The role is also expected to liaise with the team lead regularly on what needs to be done and to ensure that expectations of brokers and clients are met promptly.
• Carry out pre-renewal review of risks and communicating the renewal terms to the client through the agent. In the same vein, the role is expected to flag any risk that has been value-eroding for the business.

Functions & Responsibilities

• Preparation of quotations after reviewing a new proposal from client.
• Develop and maintain strong relationship and credibility with the sales team and brokers.
• Ensure that all underwriting records and files of clients are updated at all times.
• Ensure debit/credit notes in respect of a concluded transactions are issued to the client/broker as at when due.
• Ensure that any policies with loss ratio above 70% are escalated to higher authorities for decisions 2 months before renewal.
• Ensure compliance with the KYC requirements of the company in respect of both new and renewal businesses.
• Ensure that all fire, motor and engineering risks in line with the organization’s policy are sent to the risk management and survey team for inspection and follow up done until survey is done, and risk improvement recommendations are communicated to the insured/broker as the case may be.
• Ensure receipts are obtained in respect of all transactions for which premium has been remitted by the broker/client within 48 hours.
• Acknowledge all mails and diarize for follow up within 2 hours.
• Deliver endorsements in respect of all policy alterations and renewals within 24 hours.
• Deliver policy document within 48 hours.
• Any other functions as deemed necessary by the team lead for the unit.

Core Competencies

• Good communication skills
• Time management skills.
• Ability to work together as a team.
• Ability to work with little or no supervision.
• A self-starter and self-motivator.
• Ability to adapt to new environment.

Functional Competencies

• Skilled in the use of Microsoft words, power point and excel.
• Good underwriting skills.

Qualifications

• At least 2-3 years working experience as an underwriter.
• BSc/HND in any field.
• A master’s degree would be an added advantage.
• Associate member, Chartered Insurance Institute of Nigeria or the professional Qualification-in-view.

We are looking for a result-oriented skilled risk surveyor who can take the initiative and work well with little supervision as a team player. The job requires efficiency and effectiveness to meet agreed turnaround times. Among other things, you will be required to interface with clients on pre- loss and post- survey and provide the risk improvement recommendation to the insured/broker as well follow up visits to monitor compliance with Risk Improvement Recommendation.

Functions & Responsibilities

• Prompt inspection of low and medium risks (properties/assets, Fire, engineering, and other lines)
• Identify inherent hazards associated with such risks (Private dwellings, offices, shopping complexes and industry risks, etc.)
• Consider and evaluate key risk parameters such as location, construction, hazards, protection, human elements, housekeeping, etc.
• Identify risk and mitigating measures on site.
• Analyze the risks and proffer possible control measures (risk improvement recommendations).
• Determination of the EML of the risk is a key aspect of the assessment.
• Discuss risk improvement recommendations on site with insured’s representative.
• Follow up with implementation of risk improvement recommendations.
• Communicate risk improvement recommendations to the insured/broker.
• Schedule follow-up visits to monitor compliance with RIR.
• Processing surveyors’ bills, Marine Superintending bills
• Preparing Monthly Pre-loss reports for audit use
• Pre-loss Inspection of Motor Vehicles
• Conduct on-the-spot assessment of incidents.
• Visit incident site and get a brief of incident through the insured’s rep.
• Investigate and determine fact(s) about the loss
• Take pictures of incident
• For minor motor accidents, discuss and review estimates, where available, with insured’s garages
• Estimate quantum of loss and suggest tentative and reasonable reserve(s)
• Determine if there would be salvage.
• Promptly issue report and communicate accordingly to all stakeholders within the business.

Skills / Competence Requirements

• Good communication skills.
• Good underwriting skills.
• Time Management Skills.
• Ability to solve problem.
• Ability to work with little or no supervision.
• A self-starter and self-motivator.
• Ability to adapt to new environment.

Qualifications

• Minimum of 3 years working experience as a Risk Surveyor/Loss Adjuster
• BSc/HND, in Relevant field. MSc/MBA would be an added advantage.

Administration and processing of retail claims, data analysis and presentation of reports on claims.

Role Complexity

• The role would require someone who is able to manage and maintain a good relationship with both internal and external customers; negotiate claims with repair vendors; and is able to use Microsoft Excel and other software that would be required in claims processing.
• The Claims Officer should be someone who understands the importance of privacy and confidentiality in managing customers information.
• The Claim Officer should also be someone that values integrity and is able to make sound judgement on claims.

Functions & Responsibilities

• The Claims Officer acknowledges claims within stipulated acknowledgement period.
• Reviews, negotiates, and adjust claims in line with the terms and conditions of the Policy.
• Processes and settles claims while ensuring that TATs are met.
• Effectively communicate and manage the relationship and expectations of customers, team members, external engineers/adjusters and other stakeholders.
• Prepare weekly claims reports using Excel.
• Administration of claims for individual and SME clients from cradle to grave.
• Proficiency in the use of Microsoft office.
• To ensure reported claim is within the scope of the policy.
• Investigate claims and arrive at a mutually acceptable resolution.
• To perform in house adjustment or effectively monitor outsourced adjustment of claims.
• To provide information on reported, WIP and closed claims.
• To ensure claims are processed within agreed SLAs with customers and Partners.
• Review and Update of reserves in line with Engineer's/Adjuster's report and outstanding
• Provided up-to-date information on all retail insurance claims for monthly reporting to the organisation’s regulatory body (NAICOM)
• Preparation of Claims Reports for Departmental use.

Core Competencies

• Decision-making.
• Problem solving.
• Adaptability.
• Excellent communication skillst.
• Proactiveness.
• Integrity.

Functional Competencies

• Negotiation.
• Good client relationship management.
• Attention to detail.
• Sound judgement.
• Analytical skill.
• Ability to use MS Office packages.

Qualifications

• HND/BSc in any field
• Professional Qualification will be an added advantage
• 3 years and above experience as a Claims Officer in an insurance coy