The Credit Control Officer is responsible for managing and controlling the company’s receivables / payables, ensuring both brokers and insurance company accounts are properly reconciled.

ROLES AND RESPONSIBILITIES

• Reconcile brokers and insurance company accounts, ensuring all premiums, claims, and payments are accurately recorded.
• Timely payout of commission earned to the brokers and agents.
• Timely payout of coinsurance payments Naira / USD.
• Prompt journal raising and posting, with other delegated tasks.
• Prepare regular reports on outstanding debit notes, providing analysis on aging accounts and overdue payments.
• Reconciliation of claims recoveries.
• Attend to internal and external audit request.

CORE COMPETENCIES

• COMMUNICATION: Strong written and verbal communication skills to liaise with clients and internal teams effectively.
• PROBLEM-SOLVING: Proactive in identifying and resolving payment issues or customer concerns.

FUNCTIONAL COMPETENCIES

• TECHNOLOGY PROFICIENCY: Proficient in using accounting software, spreadsheets (e.g., Excel), and other financial tools.

EDUCATION AND EXPERIENCE

• EDUCATION:
  • BSc/BA in accounting, finance or relevant field.
• PROFESSIONAL QUALIFICATION:
  • Professional certifications such as ACA, ACCA, etc is an added advantage.

This Individual is responsible for Managing sales of the company’s products and services within the assigned location and provides ongoing support to sales channels. Ensures consistent, profitable growth in sales revenues through effective performance management of the agency businesses. Communicate and execute strategies as defined by the Business Unit leadership to the Agency team and staff within the location.

ROLES AND RESPONSIBILITIES

• Collaborate with Head Sales and Agency Operations in achievement of sales targets.
• Develop strategies in achieving the sales targets within the location.
• Manage the assigned location maximize sales revenues.
• Manage effective communication to compensate, coach, appraise and train sales force
• Drive target set among business units and agencies as well as driving quarterly results (Premium Income, Recruitment and Policy count).
• Hold regular monthly meetings with Agency Managers and Unit Managers to get feedback on issues relating to the business and the location.
• Review progress of agent recruitment, agent retention, and agent engagement throughout the business units at regular interval.
• Schedule and ensure delivery of new agent’s orientation and sales training programs within the location.
• Ensure delivery of training seminars on selling and marketing programs.
• Effectively disseminate information of new products, services and other general information of interest to customers and sales force.
• Maintain proper use of company resources to ensure efficient and stable sales results.
• Guide business unit and agency managers to develop effective sales strategies.
• Performs other job-related duties as may be assigned from time to time.
• Assist in the receipt and resolution of insured’s’ complaints/internal customer inquiries and requests including investigation and resolution of sales force discrepancies and policy corrections.
• Effectively Manage the team within assigned location to deliver on agreed objective

BUSINESS COMPETENCIES

• Company and market Knowledge
• Understanding the Customer
• Planning and Organising
• People Management
• Negotiation and persuasion
• Communication and presentation
• Management of information
• Financial Acumen
• Computer Proficiency

TECHNICAL COMPETENCIES

• Understanding of Insurance principles and practice
• Knowledge of Insurance products and services
• Knowledge of insurance Legal framework
• Compliance and operational risk

UNDERWRITING COMPETENCIES

• Risk perception and Assessment
• Pricing the risk
• Underwriting processes
• Underwriting Management

CLAIMS COMPETENCIES

• Claims notification and investigation
• Claims settlement
• Claims management

EDUCATION AND EXPERIENCE

• EDUCATION:
  • B.sc in Insurance, Actuarial Science, Business Admin or any related discipline.
• PROFESSIONAL QUALIFICATION:
  • Partly or fully qualified Professional (ACIIN or ACII) is an added advantage
• EXPERIENCE:
  • Minimum of 7-10 years’ work experience is required for the role.

Retail Non-Life Underwriting team is seeking to recruit a young, self-motivated, and talented staff to join team as The Unit Lead. The Candidate will be responsible for overseeing and driving the retail Non-Life Underwriting business within the organization. This leadership role involves developing and executing strategies to achieve business objectives, ensuring the delivery of high-quality insurance products and services, and fostering strong relationships with clients, partners, and internal teams. The successful candidate will identify business' needs and implement plans to actualize the organization’s goals.

ROLE COMPLEXITY

• Candidate must have strong leadership skill.
• Excellent strategic planning and execution skills.
• Must be intuitive to assess risk from end-to-end.
• Analytical and ability to pay attention to details.

ROLES AND RESPONSIBILITIES

• Develop and implement strategic vision for the retail processing Unit.
• Analyze market trends, competition, and regulatory changes to identify opportunities and risks.
• Provide guidance on product development, pricing, and distribution strategies.
• Establish and maintain relationships with key stakeholders, including clients, and key partners.
• Collaborate with marketing and sales teams to enhance brand visibility and customer acquisition.
• Oversee the development, enhancement, and maintenance of retail non-life insurance product.
• Ensure products meet regulatory requirements and customer needs.
• Monitor and analyze product performance, recommending adjustments as necessary.
• Oversee operations teams to ensure efficient and effective policy administration, and customer service.
• Implement and monitor key performance indicators (KPIs) to assess operational performance.
• Identify and implement process improvements to enhance efficiency.
• Ensure compliance with relevant laws, regulations, and industry standards.
• Mitigate risks and proactively address compliance issues.

CORE COMPETENCIES

• Excellent verbal and written communication skills
• Must have eyes for details.
• Proven experience in a leadership role within the insurance industry, with a focus on retail general Insurance
• Strong understanding of insurance products, distribution channels, and market dynamics.
• Excellent inter-personal relationship skill.

FUNCTIONAL COMPETENCIES

• Proficient in the use of Microsoft applications and spreadsheet, Particularly Word, Excel, PowerPoint, and Project and InfoPath.
• Must possess relationship management, analytical & problem-solving skills.
• Excellent strategic planning and execution skills.
• Sound knowledge of regulatory requirements and compliance.

EDUCATION AND EXPERIENCE

• EDUCATION:
  • B.SC./HND Insurance.
  • B.Sc./HND in any other Science or Social Science course or any related field.
• PROFESSIONAL QUALIFICATION:
  • Professional Certification (ACIIN or ACII).
  • Excellent strategic planning and execution skills.
• EXPERIENCE:
  • Minimum of 5-10 years’ Experience in the insurance industry (Especially from the Retail space).

Retail Non-Life Underwriting team is seeking to recruit a young, self-motivated, and talented staff to join the team as a Non-Life Underwriter. The successful candidate will assist the rest of the team to identify business' needs and implement plans to actualize the organization’s goals.

ROLE COMPLEXITY

• Candidate must be intuitive.
• Assessment of risk from end-to-end.
• Analytical and ability to pay attention to details.

ROLES AND RESPONSIBILITIES

• Preparation of quotations for customers/Agents.
• Processing of incoming mails as they come.
• Develop and maintain strong relationships and credibility with the sales force/agents/direct clients.
• Ensure that all underwriting records and files of clients are updated every time.
• Ensure issuance of certificates to clients as at within the SLA.
• Deliver policy documents within 48 hours.
• Ensure that Auto/Fire policies are done to survey/inspection team for pre-loss inspection /survey and risk improvement recommendations communicated to the insured
• Prepare renewal notices 2 months before renewal and deliver to agents/clients within the assigned time.
• Ensure that any policy with a loss ratio above 70% is escalated to higher authorities.
• Ensure compliance with the KYC/CFT requirements of the company in respect of both new and renewal businesses.
• Ensure that Auto/Fire policies within the retail province are sent to survey/inspection team for pre-loss inspection /survey and follow-up until the survey is carried out and risk improvement recommendations communicated to the insured.
• Ensure debit notes are issued and a receipt obtained in respect of all transactions within 48 hours.
• Acknowledge all emails and diarize for follow-up within 2 hours.
• Deliver endorsements in respect of all policy alterations and renewals.
• Any other functions as deemed necessary by the team lead for the unit.

CORE COMPETENCIES

• Excellent verbal and written communication skills
• Must have eyes for details, and must be able to work with little or no supervision.
• Knowledgeable in excel skills.
• Must possess strong underwriting skill in non-life business.
• Excellent inter-personal relationship skill.

FUNCTIONAL COMPETENCIES

• Proficient in the use of Microsoft applications and spreadsheet, Particularly Word, Excel, PowerPoint, and Project and InfoPath.
• Must possess relationship management, analytical & problem-solving skills.
• A bit of claim knowledge is an additional advantage.

EDUCATION AND EXPERIENCE

• EDUCATION:
  • Insurance Background or other relevant fields
• PROFESSIONAL QUALIFICATION:
  • Optional
• EXPERIENCE:
  • Experience in Non-life Underwriting or closely related roles.