In line with our resolve to ensure easy and timely resolution of your claims request, please see below our target timeline for the settlements. Be assured that we are committed to ensuring that the process is stress-free and seamless. Please let us know via This email address is being protected from spambots. You need JavaScript enabled to view it. where your expectations are not met.
Life Policies
| Target Timeline | ||
|---|---|---|
| Maturity | Savings / Endowment Policies | Acknowledgement within 24 hours of receipt of the maturity notice |
| Benefit Payment (Savings) | Payment on maturity date. | |
| Benefit Payment (Endowment) | Payment within 3 working days after documentation for all amount. | |
| Surrender | Acknowledgement within 24 hours of receipt of surrender request. | |
| Benefit Payment | Within 3 working days for all amount. | |
| Death Claims | Acknowledgement within 24 hours of receipt of claim notification | |
| Payment of claim | Payment within 3 working days after documentation for all amount |
Non-Life Policies
| Target Timeline | |
|---|---|
| Claim Notification | Acknowledge within 24 hours of receipt of notification. |
| Motor Claims Payment | Within 48 hours on receipt of executed discharge voucher |
| Non-Motor Claims Payment | Within 3 working days on receipt of executed discharge voucher |