Number 1 Retail Life Insurer
aiicontact@aiicoplc.com 01 270 2930 0700 AIIContact (0700 2442 6682 28)

In line with our resolve to ensure easy and timely resolution of your claims request, please see below our target timeline for the settlements. Be assured that we are committed to ensuring that the process is stress-free and seamless. Please let us know via This email address is being protected from spambots. You need JavaScript enabled to view it. where your expectations are not met.

Life Policies

    Target Timeline
Maturity Savings / Endowment Policies Acknowledgement within 24 hours of receipt of the maturity notice
Benefit Payment (Savings) Payment on maturity date.
Benefit Payment (Endowment) Payment within 3 working days after documentation for all amount.
Surrender   Acknowledgement within 24 hours of receipt of surrender request.
Benefit Payment Within 3 working days for all amount.
Death Claims   Acknowledgement within 24 hours of receipt of claim notification
Payment of claim Payment within 3 working days after documentation for all amount

Non-Life Policies

  Target Timeline
Claim Notification Acknowledge within 24 hours of receipt of notification.
Motor Claims Payment Within 48 hours on receipt of executed discharge voucher
Non-Motor Claims Payment Within 3 working days on receipt of executed discharge voucher