We are seeking an experienced IT Support Officer to join our team in Port Harcourt. The successful candidate will provide technical support for our branch's IT systems, hardware, and software, while collaborating with other Departments.

ROLES & RESPONSIBILITIES

• Provide technical support for staff on IT-related issues.
• Install, configure, and maintain computer systems, hardware, and software.
• Monitor and troubleshoot system and network problems.
• Respond to technical queries from staff and provide timely solutions.
• Document incident resolutions and maintain a knowledge base.
• Assist in training employees in using software and hardware.
• Provide technical support for remote workers.
• Escalate issues timely, within the stipulated timeline.
• Send Weekly Reports on the locations.
• Quarterly visits to branches within the region.

CORE COMPETENCIES

• Business Awareness(a fair knowledge)
• Active Directory
• Servers,Data Center,Storage Devices
• Knowledge of Virtual Machines
• IT Service Management
• Familiarity with industry-specific regulations, such as HIPAA, PCI-DSS, and GDPR, and ensuring IT infrastructure compliance.

FUNCTIONAL COMPETENCIES

• Ability to perform routine maintenance, troubleshooting, and repair of IT infrastructure components.
• Ability to monitor IT infrastructure performance, identify bottlenecks, and optimize resources for improved efficiency.
• Ability to install, configure, and deploy IT infrastructure components, such as servers, storage, and network devices.
• Knowledge of Virtual Machines Ability to manage IT services, including incident management, problem management, and change management.
• Ability to maintain accurate documentation and provide reports on IT infrastructure performance and incidents.
• Familiarity with industry-specific regulations, such as HIPAA, PCI-DSS, and GDPR, and ensuring IT infrastructure compliance. Ability to collaborate with other IT teams and communicate effectively with stakeholders.

Qualifications

• HND or BSC in Compuuter Science or related fields
• CompTIA A+ Certification, ITIL Foundation Certification, Cisco Certified Network Professional (CCNP), Microsoft Certified Solutions Expert (MCSE)
• 5 years experience

ROLE COMPLEXITY

Level/ Grade: Senior Executive

Role Complexity Description: Branch Operations and sales of our products.

ROLES & RESPONSIBILITIES

• Direct all branch operations, including customers service, administration and sales.
• Access market conditions and identify current and prospective sales opportunities.
• Meet branch set goals, both financial and non-financial in line with Organization goals.
• Manage budget allocated funds appropriately.
• Share knowledge with Region and Head office on effective practices and competitive intelligence.
• Address customers and employees issues.
• Adhere to high ethical standards and comply with all regulatory requirements.
• Network to improve the presence and reputation of the branch and the Company.

CORE COMPETENCIES

• Good understanding of the market
• Must be enterprising
• Must be pragmatic
• Administration
• Good interpersonal relationship.
• Focused.

FUNCTIONAL COMPETENCIES

• General knowledge of sales of insurance products.
• Ability to generate money to meet the set targets.
• To think outside the box to achieve the set objectives
• Ability to manage allocated resources.
• Ability to relate with others to achieve the set objectives.
• Be mindful to meet at least a target of N250m and other objectives.

Qualifications

• BSC or HND holder in any social or related courses.
• CIIN, will be of an advantage
• Two to three years experience

Job Summary

• Process Optimisation Officers/Citizen Developers
• Revamp current SOP in line with hands-on operations
• Identify opportunity to improve (optimise) existing processes
• With the assistance of the process owner from each unit/department
• Setup weekly meeting with the process owner from each unit/department
• Train the trainer on the usage of office tools and power platforms
• Follow up with Technology/Innovation Team on pending issues

ROLE COMPLEXITY

• Exposure to Insurance practice
• Willingness to learn – Office 365 and power platforms, such as Power Apps, Power Automate, Power BI, Visio, SharePoint, CRM, etc
• Must be ready to develop on self-paced
• 5 to 10 years of Experience.
• Ability to multitask

Roles & Responsibilities

• Provide business requirements.
• Actively involve in analysing requirements.
• Design flowcharts of the process.
• Assist in training the rest of the team on efficient ways to use Ms-office tools and power platform solution.
• Assist in driving adoption and enforcing the right business practices.
• Execution of various action plans for optimizing process.
• Providing objective and providing reports.

Core competencies

• Business Requirement
• Excel
• Microsoft power platform

Qualifications

• Minimum of BSc in Computer Science or other numerical studies

The Branch Operations Manager is responsible for overseeing and optimizing the daily operations of AIICO Insurance branches, ensuring efficiency, compliance, and high-quality service delivery. This role involves managing staff, optimizing operational processes, and implementing strategic initiatives to drive branch performance and support overall company goals. The manager will also be responsible for management information system development, analyzing branch performance metrics, financial targets, identifying areas for improvement, and ensuring alignment with corporate policies and objectives.

Functions & Responsibilities

• Serve as the Chief Liaison Officer and Coordinator for operational effectiveness and efficiency in branches with the centralized functions and Strategic Business Units (SBUs).
• Develop and implement operational policies, processes, and procedures to enhance productivity, quality, and customer satisfaction in branches.
• Monitor branch-level costs, and budgets, and take corrective actions as needed.
• Analyze branch data and key performance indicators (KPIs) to identify areas for improvement and implement solutions.
• Coordinate with the SBUs, Branch Managers and Corporate Office on strategic planning, branding, and branch office workspace planning, standardization and management.
• Serve as the primary point of contact for branch-level administrative services and other external stakeholders.
• Discuss risk improvement recommendations on site with insured’s representative.
• Ensure compliance with all relevant regulations (e.g., business tax, development fees, etc.) that would impact on branch operations.
• Collaborate with branch managers and corporate leadership to share best practices and drive continuous improvement in branches.
• Collaborate with the Information Technology function to ensure smooth operational activities in branches.
• Manage the process of closing of branches and coordinating with the Estate and Facility Management to ensure company’s assets are transfer to the designated branches or locations.
• Collaborate with Strategy function and Strategy Business Units (SBUs) to develop and execute branch-specific strategies in alignment with overall company goals and objectives.
• Collaborate with Digital Marketing and Communication function to ensure workspace standardization is maintained in all business locations.
• Collaborate with Assurance functions (i.e., Enterprise Risk Management, Internal Audit, Internal Control, Compliance function and Financial Control) to identify opportunities for growth and improvement within the branch operations.
• Collaborate with Information Technology function to identify, implement new technologies and processes to enhance operational efficiency and customer service.
• Analyze branch performance metrics and prepare regular reports for senior management.
• Report on a periodical basis the operational activities and challenges to the Executive Management through the Directorate the function will be established.
• Identify trends, risks, and opportunities, and develop action plans to address them.
• Monitor key performance indicators (KPIs) and adjust strategies as needed to achieve targets.
• Collaborate with Human Capital and SBUs to speed the recruitment process for vacant positions in branches, train, fostering a positive and productive work environment.
• Collaborate with Human Capital to conduct regular performance evaluations, provide feedback, and implement training programs to enhance branch staff skills.
• Promote a culture of continuous improvement and professional development.
• Identify and mitigate operational risks within the branch.
• Ensure all branch activities comply with company policies, legal requirements, and industry regulations.
• Develop and implement risk management strategies to protect the company’s interests.
• Work closely with other branches and departments to ensure consistency and alignment of operations.
• Participate in regional and corporate meetings to share insights and best practices.
• Support cross-functional initiatives and projects as needed.

Core competencies

• Leadership
• Communication
• Strategic Thinking
• Customer Service.
• Adaptability and Organizational Skills.
• Attention to Detail.

Qualifications

• Minimum of 5-7 years of experience in branch operations management, preferably in the insurance industry.
• Bachelor’s degree in insurance, Business Administration, Finance, or a related field. A Master’s degree is a plus.

Skills

• Good communication skills.
• Good underwriting skills
• Time Management Skills
• Ability to solve problem.
• Ability to work with little or no supervision.
• A self-starter and self-motivator.
• Ability to adapt to new environment.

The Group Life Claims Deputy Manager at AIICO Insurance will be responsible for managing and overseeing the claims process for group life insurance policies. This role involves ensuring the accurate, efficient, and timely processing of claims, coordinating with various departments, and maintaining high levels of customer satisfaction. The Deputy Manager will assist the Group Life Claims Manager in strategizing and implementing policies and procedures to optimize claims operations.

Functions & Responsibilities

• Oversee the end-to-end claims process for group life insurance, ensuring accuracy and compliance with company policies and legal regulations.
• Identify inherent hazards associated with such risks (Private dwellings, offices, shopping complexes and industry risks, etc.)
• Consider and evaluate key risk parameters such as location, construction, hazards, protection, human elements, housekeeping, etc.
• Identify risk and mitigating measures on site.
• Analyze the risks and proffer possible control measures (risk improvement recommendations).
• Determination of the EML of the risk is a key aspect of the assessment.
• Discuss risk improvement recommendations on site with insured’s representative.
• Follow up with implementation of risk improvement recommendations.
• Communicate risk improvement recommendations to the insured/broker.
• Schedule follow-up visits to monitor compliance with RIR.
• Processing surveyors’ bills, Marine Superintending bills
• Preparing Monthly Pre-loss reports for audit use.
• Pre-loss Inspection of Motor Vehicles.
• Conduct on-the-spot assessment of incidents. .
• Visit incident site and get a brief of incident through the insured’s rep.
• Investigate and determine fact(s) about the loss.
• Take pictures of incident
• For minor motor accidents, discuss and review estimates, where available, with insured’s garages
• Estimate quantum of loss and suggest tentative and reasonable reserve(s)
• Determine if there would be salvage.
• Promptly issue report and communicate accordingly to all stakeholders within the business.

Core competencies

• Leadership
• Communication
• Time Management Skills
• Ability to solve problem.
• Ability to work with little or no supervision.
• A self-starter and self-motivator.
• Ability to adapt to new environment.

Qualifications

• Minimum of 3 years working experience as a Risk Surveyor/Loss Adjuster
• BSc/HND, in Relevant field. MSc/MBA would be an added advantage.

Skills

• Good communication skills.
• Good underwriting skills
• Time Management Skills
• Ability to solve problem.
• Ability to work with little or no supervision.
• A self-starter and self-motivator.
• Ability to adapt to new environment.

We are looking for a result-oriented skilled risk surveyor who can take the initiative and work well with little supervision as a team player. The job requires efficiency and effectiveness to meet agreed turnaround times. Among other things, you will be required to interface with clients on pre- loss and post- survey and provide the risk improvement recommendation to the insured/broker as well follow up visits to monitor compliance with Risk Improvement Recommendation..

Functions & Responsibilities

• Prompt inspection of low and medium risks (properties/assets, Fire, engineering, and other lines).
• Identify inherent hazards associated with such risks (Private dwellings, offices, shopping complexes and industry risks, etc.)
• Consider and evaluate key risk parameters such as location, construction, hazards, protection, human elements, housekeeping, etc.
• Identify risk and mitigating measures on site.
• Analyze the risks and proffer possible control measures (risk improvement recommendations).
• Determination of the EML of the risk is a key aspect of the assessment.
• Discuss risk improvement recommendations on site with insured’s representative.
• Follow up with implementation of risk improvement recommendations.
• Communicate risk improvement recommendations to the insured/broker.
• Schedule follow-up visits to monitor compliance with RIR.
• Processing surveyors’ bills, Marine Superintending bills
• Preparing Monthly Pre-loss reports for audit use.
• Pre-loss Inspection of Motor Vehicles.
• Conduct on-the-spot assessment of incidents. .
• Visit incident site and get a brief of incident through the insured’s rep.
• Investigate and determine fact(s) about the loss.
• Take pictures of incident
• For minor motor accidents, discuss and review estimates, where available, with insured’s garages
• Estimate quantum of loss and suggest tentative and reasonable reserve(s)
• Determine if there would be salvage.
• Promptly issue report and communicate accordingly to all stakeholders within the business. .

Qualifications

• Minimum of 3 years working experience as a Risk Surveyor/Loss Adjuster
• BSc/HND, in Relevant field. MSc/MBA would be an added advantage.

Skills

• Good communication skills.
• Good underwriting skills
• Time Management Skills
• Ability to solve problem.
• Ability to work with little or no supervision.
• A self-starter and self-motivator.
• Ability to adapt to new environment.

The IT Strategist, Control and Governance Analyst is responsible for developing and implementing IT strategies, controls, and governance frameworks that align with the company's business objectives. The role requires working closely with other departments and stakeholders to identify IT risks and opportunities and to develop and implement effective solutions that improve IT performance, compliance, and security.

Functions & Responsibilities

• Develop and implement IT strategies that align with business objectives.
• Define and implement IT controls and governance frameworks.
• Conduct IT risk assessments and develop risk mitigation strategies.
• Ensure compliance with regulatory requirements and industry standards.
• Develop and maintain IT policies, procedures, and standards.
• Provide recommendations for improving IT performance, compliance, and security.
• Work with other departments and stakeholders to ensure effective IT governance.
• Stay up-to-date with industry trends and best practices in IT strategy, control, and governance.
• Work with relevant stakeholders for Reporting and Performance tracking for all IT programs
• Monitor effectiveness of IT initiatives.
• Alignment of IT strategies to corporate strategies.
• Ensuring IT operations aligns with organizational controls/compliance standards.
• Collaborate with other departments to ensure that IT control and governance policies and procedures are integrated into the organization's overall risk management framework.

Qualifications

• A Bachelor's degree in computer science, information systems, or a related field.
• At least 3 years of experience in IT strategy, control, and governance, or related fields.
• Project management experience is a plus.

Skills

• Strong understanding of regulatory requirements and industry standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, as the role requires working closely with other departments and stakeholders.
• Ability to work independently and collaboratively.
• Familiarity with ITIL, COBIT, and other IT governance frameworks.
• Familiarity with regulatory requirements and industry standards such as the Nigerian Data Protection Regulation (NDPR) and ISO 27001.

To provide advisory the business and ensure that all operations of the Company are run in accordance with existing laws and regulatory guidelines.

Functions & Responsibilities

• Develop and implement IT strategies that align with business objectives.
• Define and implement IT controls and governance frameworks.
• Conduct IT risk assessments and develop risk mitigation strategies.
• Ensure compliance with regulatory requirements and industry standards.
• Develop and maintain IT policies, procedures, and standards.
• Provide recommendations for improving IT performance, compliance, and security.
• Work with other departments and stakeholders to ensure effective IT governance.
• Stay up-to-date with industry trends and best practices in IT strategy, control, and governance.
• Work with relevant stakeholders for Reporting and Performance tracking for all IT programs
• Monitor effectiveness of IT initiatives.
• Alignment of IT strategies to corporate strategies.
• Ensuring IT operations aligns with organizational controls/compliance standards.
• Collaborate with other departments to ensure that IT control and governance policies and procedures are integrated into the organization's overall risk management framework.

Qualifications

• A Bachelor's degree in computer science, information systems, or a related field.
• At least 3 years of experience in IT strategy, control, and governance, or related fields.
• Project management experience is a plus.

Skills

• Strong understanding of regulatory requirements and industry standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, as the role requires working closely with other departments and stakeholders.
• Ability to work independently and collaboratively.
• Familiarity with ITIL, COBIT, and other IT governance frameworks.
• Familiarity with regulatory requirements and industry standards such as the Nigerian Data Protection Regulation (NDPR) and ISO 27001.

The IT Strategist, Control and Governance Analyst is responsible for developing and implementing IT strategies, controls, and governance frameworks that align with the company's business objectives. The role requires working closely with other departments and stakeholders to identify IT risks and opportunities and to develop and implement effective solutions that improve IT performance, compliance, and security.

Functions & Responsibilities

• Develop and implement IT strategies that align with business objectives.
• Define and implement IT controls and governance frameworks.
• Conduct IT risk assessments and develop risk mitigation strategies.
• Ensure compliance with regulatory requirements and industry standards.
• Develop and maintain IT policies, procedures, and standards.
• Provide recommendations for improving IT performance, compliance, and security.
• Work with other departments and stakeholders to ensure effective IT governance.
• Stay up-to-date with industry trends and best practices in IT strategy, control, and governance.
• Work with relevant stakeholders for Reporting and Performance tracking for all IT programs
• Monitor effectiveness of IT initiatives.
• Alignment of IT strategies to corporate strategies.
• Ensuring IT operations aligns with organizational controls/compliance standards.
• Collaborate with other departments to ensure that IT control and governance policies and procedures are integrated into the organization's overall risk management framework.

Qualifications

• A Bachelor's degree in computer science, information systems, or a related field.
• At least 3 years of experience in IT strategy, control, and governance, or related fields.
• Project management experience is a plus.

Skills

• Strong understanding of regulatory requirements and industry standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, as the role requires working closely with other departments and stakeholders.
• Ability to work independently and collaboratively.
• Familiarity with ITIL, COBIT, and other IT governance frameworks.
• Familiarity with regulatory requirements and industry standards such as the Nigerian Data Protection Regulation (NDPR) and ISO 27001.

We are looking for a versatile individual who is self-motivated and is able to take initiative and work well with others as a team. Among other things, he will be required to provide support to the team in interfacing with agents, brokers and work-in customers in our Port Harcourt office. The role would report to the regional underwriting manager (RUM) for the South South/South East Region. Similarly, the role will provide support at various stages in the underwriting process and liaison with the agents and brokers and work-in clients to facilitate the consummation of transactions.

Functions & Responsibilities

• Provide support in quotation preparation after reviewing a new proposal from the client.
• Provide support in ensuring a good relationship is maintained with the sales force/agents.
• Ensure that all underwriting records and files of clients are updated every time.
• Ensure issuance of debit/credit notes to clients are issued as at when due.
• Ensure that any policy with a loss ratio above 70% is escalated to higher authorities for decisions 2 months before renewal.
• Ensure compliance with the KYC requirements of the company in respect of both new and renewal businesses.
• Ensure that all fire, motor and engineering risks in line with the organization’s policy are sent to the risk management and survey team for inspection and follow done until the survey is done, and risk improvement recommendations are communicated to the insured.
• Ensure debit notes are issued and receipts are obtained in respect of all transactions within 48 hours.
• Acknowledge all emails and diaries for follow-up.
• Deliver endorsements in respect of all policy alterations and renewals.
• Deliver policy document within 48 hours.
• Any other functions as deemed necessary by the team lead for the unit.

Qualifications

• Minimum of 2:1 B.Sc. or HND in any field of study.
• ACII/ACIIN-in-View will be an added advantage.
• 2 Years prior underwriting experience will be an added advantage.

Skills / Competence Requirements

• Good communication skills.
• Time management skills.
• Customer engagement skills.
• Computer literacy skills.
• Relationship management skills.
• Analytical skills.
• Problem solving skills.

A network & security administrator helps secure computer systems for a company, organization, or agency. As a network & security administrator, your job duties may involve creating or updating security infrastructure and continually monitoring networks for unauthorized access or suspicious activities. Network & Security Administrator design and install a network security policy across the network.

A security administrator installs, administers and troubleshoots an organization’s security solutions. The security administrator will ensure the network’s security is protected against unauthorized access, modification or destruction and troubleshoot any access problems.

Functions & Responsibilities

• Installing, administering, and troubleshooting network security solutions.
• Updating software with the latest security patches and ensuring the proper defences are present for each network resource.
• Performing vulnerability and penetration tests, identifying and defending against threats, and developing disaster recovery plans.
• Configuring security systems, analyzing security requirements, and recommending improvements.
• Monitoring network traffic for suspicious behaviour.
• Creating network policies and authorization roles and defending against unauthorized access, modifications, and destruction.
• Consulting with staff, managers, and executives about the best security practices and providing technical advice.
• Training staff to understand and use security protocols.
• Provide technical support services to IT support staff at various branches

Qualifications

• An associate's or bachelor's degree in computer science, cyber security, or a related field.

Knowledge and Skills

• Good teaching, interpersonal, and communication skills.
• Strong analytical, critical thinking, and problem-solving skills.

Core Competencies

• Authentication
• Access control
• Firewalls
• Disaster prevention
• Recovery
• Intrusion detection
• Encryption
• Data Integrity
• System Administration
• Problem Solving
• Critical Thinking
• Time Management

Functional Competencies

• Secure Network Architecture
• Vulnerability Testing
• Threat modelling
• Virtualization Technologies
• Cloud Security
• Firewalls
• Encryption solutions
• Secure coding practice

The role is responsible for assessing the scope, causes, complexity and loss amount as well as determining our legal obligation to indemnify a claim. In the process, the role is expected to conduct on-site loss inspections and negotiate directly with our clients regarding all cover and liability issues and potential loss-minimization measures that benefit all concerned. The role is also expected to work hand in hand with our underwriters and client managers, advising clients on legal and technical matters. The role requires advanced mental efforts and one is expected to initiate and influence, set direction and display a deep understanding and foresight on strategic business issues. It also requires a strong understanding of the applications, principles, concepts, systems and practices of the job content. The job holder should be able to operate in largely self-directed manners and serve as a leader/coach.

This is the point where the company expects a significantly high standard of customer service and handling as this is the crux of the company’s business. You will be responsible for developing and implementing customer service strategies, processes, and procedures to ensure that the organization provides excellent customer service and meets its customer satisfaction goals. You will also manage a team of customer service representatives and oversee their training, performance, and development.

Functions & Responsibilities

• Ensure customers are treated fairly and that the customers receive excellent service in accordance with industry and company guidelines.
• Deliver quality customer service by responding swiftly to queries and concerns from internal and external clients.
• Empower team members and support other teams to deliver high-quality service across a major part of the business.
• Works with colleagues to define the standards and quality of service and ensures that these are clearly and promptly communicated to team members.
• Ensuring compliance with various Service Levels Agreements (SLAs) by monitoring timely issuance and delivery of policy documents.
• Keep customers appropriately informed on the progress of their claims and use the claims settlement process as a marketing tool.
• Handling Fraud and misrepresentation complaints from customers.
• Used effectively the CRM and other applications to proffer solutions to customers’ requests.
• Implementing of CX Journey Mapping for business needs, identifying customer pain points and implementing intervention goals.
• Analysis of CX Survey and Agent survey on a Monthly basis reporting to the Management.
• Manages links amongst multiple projects and anticipates the impact of the project’s outcome on all concerned.
• Motivate, Inspire & lead assigned Team; providing mentoring and training as a cornerstone of career development.
• Any other additional tasks that may be assigned as required by the business.

Qualifications

• Bachelor’s degree in business, Administration, Social science or a related field.
• At least five years of related industry experience is required, with prior management experience compulsory.

Skills / Competence Requirements

• Ability to analyze data and make data-driven decisions
• Strong leadership, communication, and interpersonal skills in the insurance industry.
• Experience with customer service software and technology.
• Demonstrated ability to manage a team and achieve results.
• Excellent problem-solving and conflict-resolution skills.
• Persuasive Speaking Skills.
• Time management skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.