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AIICO Hosts Inaugural Annuitant Forum: Strengthening Customer Engagement and Service Excellence

The AIICO Annuitant Forum, held on September 7, 2023, in Lagos, provided a unique platform for annuitants to openly share insights, feedback, and queries concerning their insurance experience. The event also featured complimentary health check sessions, reflecting AIICO's holistic commitment to customer well-being.

During interactive sessions, annuitants candidly discussed their experiences and expectations regarding AIICO's insurance services, fostering a lively exchange of ideas. AIICO Insurance Plc highly values customer input, and this forum served as a direct feedback channel. The feedback received will be instrumental in shaping future service enhancements and product offerings.

Despite being Africa’s largest economy and one of the biggest automotive markets on the continent, car insurance penetration in Nigeria remains relatively low with less than 30 percent of registered vehicles having genuine insurance for at least, third-party protection. The complexities of buying and claiming insurance have led to widespread apathy, with many car owners opting to go without genuine insurance.

The forum commenced with a fully sponsored health check session organized by AIICO, aligning with the company's commitment to the well-being of its annuitants beyond insurance coverage.

Mr. Babatunde Fajemirokun, MD/CEO of AIICO Insurance Plc, expressed his gratitude to annuity customers, stating, "This forum provides a platform to engage and receive feedback to ensure that we improve and continue to serve you and exceed your expectations. We are here to listen and to improve."roads across Nigeria.

Mr. Gbenga Ilori, Executive Director and Head of Retail Business at AIICO Insurance Plc, emphasized the importance of the Annuitant Forum, saying, "Our annuitants are at the heart of everything we do. This forum allowed us to engage directly with them, listen to their feedback, and reaffirm our commitment to their financial security and well-being. We believe this open dialogue will contribute to our ongoing efforts to provide world-class insurance services."

The AIICO Annuitant Forum received overwhelming appreciation from attendees, who expressed gratitude for the opportunity to engage directly with the company and contribute to the evolution of AIICO's services. They highlighted the positive impact of such interactions on their overall insurance experience and eagerly anticipate future opportunities for dialogue.

AIICO Insurance Plc extends its appreciation to all annuitants who participated in this inaugural event and looks forward to implementing improvements based on the valuable insights shared. The company remains steadfast in delivering exceptional insurance experiences and fostering enduring customer relationships.

Established in 1963, AIICO Insurance Plc has a 60-year record of providing high-quality service to its clients. As a leading composite insurer in Nigeria, AIICO offers life and general insurance, health insurance, and investment management services, helping individuals, families, and corporate customers create and protect wealth.

Segun Olalandu,
Head, Strategic Marketing & Communications Department.
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