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Non-Life Claim Process

We show serious commitment to the processing and prompt settlement of all genuine claims. Our process is devoid of unnecessary bureaucracy since we are aware that the death of a loved one creates stress on its own.

What to do when you have claim

Report a Claim

When You Call, Please Have the Following Handy:

  • Your name, address and phone number
  • Your policy number
  • The date and time your loss happened
  • A brief description of what happened

How Do I Report a Claim?

Call any of these numbers (08099930082, 08099930083, 08099930084,08099930085, and 08099930086)

CLAIM PROCESS –Non-Life 

MOTOR-THEFT

  • Completed Motor Theft Claim Form
  • Original Vehicle License/Sworn Affidavit
  • Purchase Receipt/ Preform Invoice
  • Ignition/Boot Keys
  • Originals of all the vehicle particulars – Proof of ownership, Receipt of Registration Number
  • Police Reports (Interim and Final)
  • Motor Insurance Certificate
  • Discharge Voucher

MARINE CARGO

  • Original Policy of Insurance or certificate of insurance
  • Original or copy of shipping invoices, together with shipping specification and /or weight notes.
  • Original bill of lading and /or other contract of carriage.
  • Surveyors Reports or other Documentary evidence to show loss or damage
  • Landing account and weight notes at final destination.
  • Correspondence exchanged with other parties regarding their liability for loss or damage

FIRE

  • Completed Fire Claim Form
  • Quotations From 3 contractors, depending on size of the claim
  • Fire Brigade's report
  • Internal Investigation/Inspection Reports

MOTOR-OWN DAMAGE

  • Completed motor Accident Report Form
  • Estimate of repairs
  • Photograph of the accidental vehicle
  • Police report in cases involving death and bodily injury
  • Motor Certificate of Insurance
  • Executed Discharge Voucher(upon completion of Claim Process)

BURGLARY

  • Completed Burglary Claim Form
  • Purchase Receipts of stolen items
  • Police Report
  • Internal Investigation Report
  • Statement of Claims
  • Estimate of repairs for damaged doors, etc
  • Loss Adjuster's report
  • Discharge Voucher

PUBLIC LIABILITY

  • Completed Claim Form
  • Estimate of Repairs, if property
  • Purchase of Receipt
  • Statement of Claims
  • Medical Report/Death Certificate
  • Police Report
  • Medical Expenses
  • Power of Attorney
  • Tax Clearance Certificate
  • Write of Summons
  • Correspondence from Solicitors
  • Discharge Voucher

FIDELITY GUARANTEE

  • Completed Claim Form
  • Internal Investigation Report
  • Accounting Records to prove loss
  • Police Report
  • Employment and Dismissal letters
  • Loss Adjuster's report
  • Names of Guarantors/Referees
  • Terminal Benefits
  • Court Proceedings
  • Discharge Voucher

PLANT ALL RISKS

  • Completed Claim Form
  • Estimate of repairs
  • Photograph of the affected Plant
  • Replacement invoice / Purchase receipt
  • Police report in cases involving death and bodily injury
  • Loss Adjuster’s report
  • Discharge Voucher to facilitate settlement

MOTOR THIRD PARTY

  • Completed Motor Accident Report Form
  • Estimate of Repairs
  • Evidence of Existence of Insurance Cover (Insurance Certificate)
  • Statement of Claims, Medical Expenses
  • Death Certificate/Medical Report (if applicable)
  • Power of Attorney
  • Police Report in Cases of death or bodily injury
  • Executed Discharge Voucher(upon completion of Claim Process)

CONTRACTOR’S ALL RISKS

  • Completed Claim Form
  • Estimate of repairs
  • Photograph of the affected Places
  • Replacement invoice / Purchase receipt
  • Police report in cases involving death and bodily injury
  • Loss Adjuster’s report
  • Discharge Voucher to facilitate settlement

GROUP PERSONAL ACCIDENT/WORKMEN'S COMPENSATION

  • Completed Claim Form
  • Excused Duty Certificates
  • Discharge Certificates
  • Medical Report
  • Death Certificate
  • Medical Expenses
  • Pay Slips for 3 months immediately preceding the accident

end faq