Claims Documentation

1. GROUP PERSONAL ACCIDENTS/WORKMEN COMPENSATION
The followings are the lists of substantiating documents required for claim processing:

• Duly completed claim form
• Medical bill and report
• Excuse duty/discharge certificate
• Statement of earnings i.e. pay-slips
• Any other supporting documents

2. MOTOR INSURANCE

A. MOTOR THEFT

• Duly completed claim form
• Interim police report
• Original vehicle license/particulars
• Original Proof of Ownership
• Receipt of Registration number
• Motor Vehicle duty Certificate
• Insurance certificate
• Purchase receipt
• Original and duplicate keys of the stolen vehicle
• Final police report
• Any other supporting documents

B. MOTOR ACCIDENT/FIRE DAMAGE

• Duly completed claim form
• Estimate of repairs
• Copy of driver’s license
• Photograph of the accidental vehicle
• Any other supporting documents

C. WHERE NEGLIGENT THIRD PARTY IS INVOLVED

• Name and address of negligent third party
• Copies of negligent third part’s vehicle particulars and insurance certificate
• Police report may be required especially where the third party is denying responsibility / negligence
• Any other supporting documents

D. BODILY INJURY TO THIRD PARTY

• Police report
• Same as in motor accident/fire damage above
• Any other supporting documents

3. ELECTRONIC EQUIPMENT

• Duly completed claim form
• Affidavit for Loss
• Police report
• Invoice / Purchase receipt
• Any other supporting documents

4. COMBINED INDUSTRIAL ALL RISKS

FIRE INSURANCE/CONSEQUENTIAL LOSS

• Duly completed claim form
• Statement of claim/repairs/replacement estimate
• Purchase or replacement receipt
• Fire brigade report
• Photograph of the scene
• Any other supporting documents

GOODS-IN-TRANSIT

• Duly completed claim form
• Certificate of road worthiness of conveying vehicle
• Way-bill accompanying the goods
• Police report (theft cases)
• Statement of claim
• Any other supporting documents

FIDELITY GUARANTEE

• Duly completed claim form
• Statement of claim
• Police report / Evidence of Court Prosecution
• Bank’s Inspectorate Report
• Letter of Employment of affected staff
• Dismissal letter issued to affected staff
• Letter of character reference of affected staff
• Signatory status of affected staff
• Forfeited entitlements of the affected staff
• Other relevant claim supporting documents
• Insured’s comprehensive Internal Auditor’s report on the incident;
• Confessional statement of the defaulter with the police authority;
• All documents relating to the fraud i.e. Invoices, Tellers, and Bank Statement of Account etc;
• The branch balance sheet covering the period of loss;
• The branch trial balance covering the period;
• Details of the defaulter viz:
• Name, Age, Marital Status, Designation;
• Last known residential address;
• Employment history of the defaulter post held since employment and for what period(s);
• Present salary at the time of defalcation;
• Letter of suspension and / or termination after the incident;
• Details of the computation of all monies and commissions etc due to the defaulter if he was to resign normally

MONEY INSURANCE

• Duly completed claim form
• Copies of cash withdrawal documents e.g. petty cash, vouchers etc
• Police report
• Statement of claim
• Any other supporting documents

PLANT ALL RISKS

• Duly completed claim form
• Affidavit for Loss
• Police report
• Invoice / Purchase receipt
• Any other supporting documents

5. PACKAGED POLICY

HOUSEHOLDER COMPREHENSIVE

• Duly completed claim form
• Statement of claim/repairs/replacement estimate
• Purchase or replacement receipt
• Fire brigade report
• Photograph of the scene
• Any other supporting documents

PUBLIC/PRODUCT LIABILITY

• Duly completed claim form
• Estimate of repairs of damaged property
• Documents as submitted in corresponding fire claim or any other loss in consequence of which a public liability claim arises

BOILER/PRESSURE VESSEL

• Duly completed claim form
• Affidavit for Loss
• Police report
• Invoice / Purchase receipt
• Any other supporting documents