Claims Documentation

1. GROUP PERSONAL ACCIDENTS/WORKMEN COMPENSATION
The followings are the lists of substantiating documents required for claim processing:

• Duly completed claim form
• Medical bill and report
• Excuse duty/discharge certificate
• Statement of earnings i.e. pay-slips
• Any other supporting documents

2. MOTOR INSURANCE

A. MOTOR THEFT

• Duly completed claim form
• Interim police report
• Original vehicle license/particulars
• Original Proof of Ownership
• Receipt of Registration number
• Motor Vehicle duty Certificate
• Insurance certificate
• Purchase receipt
• Original and duplicate keys of the stolen vehicle
• Final police report
• Any other supporting documents

B. MOTOR ACCIDENT/FIRE DAMAGE

• Duly completed claim form
• Estimate of repairs
• Copy of driver’s license
• Photograph of the accidental vehicle
• Any other supporting documents

C. WHERE NEGLIGENT THIRD PARTY IS INVOLVED

• Name and address of negligent third party
• Copies of negligent third part’s vehicle particulars and insurance certificate
• Police report may be required especially where the third party is denying responsibility / negligence
• Any other supporting documents

D. BODILY INJURY TO THIRD PARTY

• Police report
• Same as in motor accident/fire damage above
• Any other supporting documents

3. ELECTRONIC EQUIPMENT

• Duly completed claim form
• Affidavit for Loss
• Police report
• Invoice / Purchase receipt
• Any other supporting documents

4. COMBINED INDUSTRIAL ALL RISKS

FIRE INSURANCE/CONSEQUENTIAL LOSS

• Duly completed claim form
• Statement of claim/repairs/replacement estimate
• Purchase or replacement receipt
• Fire brigade report
• Photograph of the scene
• Any other supporting documents

GOODS-IN-TRANSIT

• Duly completed claim form
• Certificate of road worthiness of conveying vehicle
• Way-bill accompanying the goods
• Police report (theft cases)
• Statement of claim
• Any other supporting documents

FIDELITY GUARANTEE

• Duly completed claim form
• Statement of claim
• Police report / Evidence of Court Prosecution
• Bank’s Inspectorate Report
• Letter of Employment of affected staff
• Dismissal letter issued to affected staff
• Letter of character reference of affected staff
• Signatory status of affected staff
• Forfeited entitlements of the affected staff
• Other relevant claim supporting documents
• Insured’s comprehensive Internal Auditor’s report on the incident;
• Confessional statement of the defaulter with the police authority;
• All documents relating to the fraud i.e. Invoices, Tellers, and Bank Statement of Account etc;
• The branch balance sheet covering the period of loss;
• The branch trial balance covering the period;
• Details of the defaulter viz:
• Name, Age, Marital Status, Designation;
• Last known residential address;
• Employment history of the defaulter post held since employment and for what period(s);
• Present salary at the time of defalcation;
• Letter of suspension and / or termination after the incident;
• Details of the computation of all monies and commissions etc due to the defaulter if he was to resign normally

MONEY INSURANCE

• Duly completed claim form
• Copies of cash withdrawal documents e.g. petty cash, vouchers etc
• Police report
• Statement of claim
• Any other supporting documents

PLANT ALL RISKS

• Duly completed claim form
• Affidavit for Loss
• Police report
• Invoice / Purchase receipt
• Any other supporting documents

5. PACKAGED POLICY

HOUSEHOLDER COMPREHENSIVE

• Duly completed claim form
• Statement of claim/repairs/replacement estimate
• Purchase or replacement receipt
• Fire brigade report
• Photograph of the scene
• Any other supporting documents

PUBLIC/PRODUCT LIABILITY

• Duly completed claim form
• Estimate of repairs of damaged property
• Documents as submitted in corresponding fire claim or any other loss in consequence of which a public liability claim arises

BOILER/PRESSURE VESSEL

• Duly completed claim form
• Affidavit for Loss
• Police report
• Invoice / Purchase receipt
• Any other supporting documents

Contact Us

AIICO Plaza, PC 12, Afribank Street,
Victoria Island, P.O.Box 2577, Lagos, Nigeria.
Tel:+234-1 2792930-59, 08022021804, 08022021805

07000AIICARE (0700 0244 2272)
07001AIICARE (0700 1244 2272)
07002AIICARE (0700 2244 2272)

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www.aiicoplc.com

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Claims Frequently Asked Questions

What are the duties of the Insured after a loss?

• Notification of Claim
• Provide all claims supporting documents 
• Take steps to prevent further loss or damage
• Co-operate with the reasonable request from the Insured/Appointed engineer or loss Adjusters

How are the duties of the Insured after a loss?

• Every claim is treated on peculiarity and their complexity determine the settlement time. Straight forward claims are usually settled quickly.
• Our company expected to settle a claim after taking into consideration the adjusted the figure less policy excess or betterment as the case may be.

What is the Policy Excess?

Excess is the amount that the Insured is responsible to bear as per the policy terms and conditions in respect of each and every claim payable by the insurer.

What is betterment?

Betterment is a percentage imposed on a property when new parts are used for repairs of old parts by the insurance company. The Insured is made to bear the betterment(%) charges.

end faq

Customer Service

Claims Center

We show serious commitment to the processing and prompt settlement of all genuine claims. Our process is devoid of unnecessary bureaucracy since we are aware that the death of a loved one creates stress on its own.

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Contact Us

AIICO Plaza
Plot PC 12, Afribank Street,
Victoria Island, Lagos.
Tel: 2702050-50, 4753360,4753362,
4753363, 08022021804
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